Support & Help Center

How Can We Help You?

Find instant solutions to frequently asked questions about video compression, subscriptions, and app settings.

Need Direct Assistance or Want to Suggest a Feature?

Our technical support team is here to assist you. Send us an email and we will get back to you promptly, typically within 24 hours.

support@icompressvideo.com
Typical response time: Under 24 hours (Monday – Sunday)

Restore Purchases

Reinstalled the app or switched to a new iPhone? Tap Restore Purchases in the app settings to restore your Pro status instantly via StoreKit 2.

Photos Permissions

If your videos do not load, open iPhone Settings → Compress Video → Photos and grant Full Access.

WhatsApp & Mail Limits

Choose our dedicated 15MB or 24MB preset to guarantee your video sends without upload errors or size warnings.

Frequently Asked Questions

Modern smartphones record videos at very high default bitrates that include redundant visual data. Compress Video uses Apple Silicon hardware-accelerated encoders (HEVC/H.265 and advanced H.264) combined with variable bitrate algorithms. It intelligently compresses redundant color and motion data while keeping fine details, sharp edges, and resolution intact.

The app works 100% offline! You can even use it in Airplane Mode. All processing is executed locally on your iPhone or iPad using the device’s internal hardware. No video files, photos, audio tracks, or metadata ever leave your device or get uploaded to any external server.

No, never. Your original video remains untouched in your Photos library. The compressed result is created as a separate, distinct file. You can save the compressed copy to your library, share it directly via AirDrop, Messages, WhatsApp, or Mail, or delete the original manually whenever you choose to free up space.

  • WhatsApp Video (15MB): Designed to stay under WhatsApp's 16MB direct media sharing limit for seamless, error-free delivery.
  • Email Attachment (24MB): Calibrated for the standard 25MB attachment limit of Apple Mail, Gmail, Outlook, and Yahoo.
  • WhatsApp HD Document (60MB): For high-resolution clips sent as files/documents via WhatsApp.
  • 80% Smart Shrink: The best general-purpose mode for drastically clearing device storage while retaining high visual fidelity.

High-definition multichannel audio tracks take up significant file size. If you are sharing a video where sound isn’t necessary (e.g., background noise, silent demonstrations, or B-roll footage), enabling the audio removal toggle shaves off extra megabytes and increases privacy.

Make sure you are logged into the same Apple ID used to make the purchase. Then open Compress Video, navigate to the Pro upgrade screen, and tap Restore Purchases. StoreKit 2 will verify your active subscription or lifetime license directly with Apple servers and unlock Pro features immediately.

All subscriptions are billed securely and managed directly by Apple. To cancel or modify your plan:
  1. Open the Settings app on your iPhone or iPad.
  2. Tap your Name / Apple ID at the top.
  3. Tap Subscriptions.
  4. Select Compress Video and choose Cancel Subscription.

Compress Video supports all standard iOS video formats, including MP4, MOV, and M4V. It handles clips in 4K UHD, 1080p FHD, 720p HD, HDR/Dolby Vision clips, and high frame rates (up to 60fps and 120fps/240fps slow-motion).

Still have questions?

We're always happy to assist. Contact us directly at support@icompressvideo.com.

Contact Support Team